Terms & conditions​

Please ensure that you thoroughly review our terms and conditions regarding cancellation and deposit payment, including our policies on refund and rebooking. Given the current travel disruptions, it is imperative that you consider purchasing travel insurance, which should include COVID-19 coverage where applicable, to safeguard your investment:

• Prepayments may be made via bank deposit, wire transfer, OR via credit card using a PayPal link which would be sent to you.
• All credit card payments made via PayPal are NOT subject to a surcharge.

PAYMENT POLICY:

• Reservations confirmed with a credit card will be charged the first night’s room and tax at the time of booking.

HOLIDAYS & GROUP RESERVATIONS:

• For groups & Holiday season reservations, a second deposit (50%) will be charged one week after the first deposit. The remaining balance will be charged 45 days prior arrival.

LOW SEASON (MAY 16 – OCT 31)

• All cancellations must be received 60 days prior to expected arrival date, to have a full refund. (Please note that the refunds could take a few days to be reflected on your account).
• Less than 60 days prior to arrival date, a 1 night fee is due.
• Less than 30 days prior arrival, 100% is due.
• No shows, unexpected departures, full payment is due.
• Should you need to cancel and, as per the above policy, and a penalty is due … every attempt will be made to re-sell your reservation and any success will be credited to your cancellation charge.

HIGH SEASON AND HOLIDAY SEASON (NOV 1 – MAY 15)

• All cancellations must be received 120 days prior to expected arrival date, to have
  a full refund. (Please note that the refunds could take a few days to be reflected on your account).
• Less than 120 days prior to arrival date, a 1 night fee is due.
• Less than 60 days prior arrival, 100% is due.
• No shows, unexpected departures, full payment is due.
• Should you need to cancel and, as per the above policy, and a penalty is due … every attempt will be made to re-sell your reservation and any success will be credited to your cancellation charge.

By law, any refund must be processed in Mexican pesos. The Resort will not be
responsible for exchange rate variations.